Tenant Insurance Analyst

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A National Management Company, specializing in Self Storage facilities, has an opening for a part-time Tenant Insurance Analyst. This position will be located in our corporate offices in Memphis, TN. The salary range is between $16-20 per hour / non-exempt.

Overall Responsibility: Reporting to the Director of Marketing, this position will responsible to drive increased tenant insurance revenue for properties. Responsibilities include but are not limited to: account set up and maintenance, interaction with tenant insurance vendor to direct current and upcoming projects, month reporting on objectives, and support of other day to day activities and tasks.

Primary Functions:

· Coordinating addition/removal/accuracy of participating properties to tenant insurance program

· Ensure the compliance to state insurance regulations

· Monthly review of Non-Confirming Transactions

· Updating insurance clause of lease

· Follow up to determine completion of vendor initial training for all new hires

· Coordination of license renewal and communication of renewal to properties

· Monthly review of team members who need to complete SBOA annual training

· Ensure tenant participation in program

· Coordination of New Management Letters for take-over of existing properties

· Coordination of carrier change letters to currently insured tenants of new property(ies)

· Coordinating mandatory roll out letters

· Coordination of claims documentation between property and vendor

· Assisting with special claims decisions

· Quarterly review of claims document

· Annually charge of participation fees

· Monthly review of one property's financials (per state) to ensure components are in place

· Monthly creation of OPP ASM Management Fee Invoice

· Identifying, outlining and managing process improvement with Doorswap

· Identifying, outlining and managing process improvement with vendor

· Identify underperforming property(ies) and/or team member(s) to determine additional training needs

· Creating, monitoring, and responding to tenant insurance thread on Absolute TEAMS

· Prepare reports by collecting, analyzing, and summarizing information then communicating report analysis to team members

· Perform related duties as assigned by supervisor

· General project management of projects as assigned by Marketing Director and Operations

· Assistance with material ordering as needed

· Maintain compliance with all company policies and procedures

· Displays Core Values of: Leadership, Teamwork, Integrity, Excellence, Dedication, Communication

Supervisory Responsibilities:

· No supervisory responsibilities within this role

Required Skills/Abilities:

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

· Problem solving skills required

· Critical thinking skills required

· Highly organized and must be able to carry through and follow up on projects

· Excellent verbal and written communication skills required

· Ability to effectively communicate with internal team members and external relationships

Education and Experience Requirements:

· High school diploma or GED required

· 5+ years’ experience as office manager/administration or similar position required

· Computer proficiency required (MS Office-Word, Excel and Outlook)

· Prior insurance experience preferred

· Experience in property management or storage preferred

Physical Requirements:

· The ability to sit for prolonged periods of time working at a desk on a computer

· The ability to constantly operate a computer and other office equipment

· The ability to communicate, converse with and express information in person, by phone and through other technology

· The ability to maintain a regular and punctual schedule

Location: Memphis, TN
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